Corporate Disclosure

1. Company Information

Wolentra is a business registered in England and Wales, providing coffee machine repair and servicing services to domestic and commercial customers across the United Kingdom.

Our website is operated at https://wolentra.com.

For contact information, please visit our Contact page.

2. Nature of Business

Wolentra provides repair, maintenance, and servicing of coffee machines and espresso equipment. Our services are directed at customers located in the United Kingdom. We do not operate as a manufacturer, importer, or retailer of coffee machines.

We are an independent repair business and are not affiliated with any coffee machine manufacturer. References to manufacturer names, models, or trademarks on this website are made solely for the purpose of identifying the equipment we work on and do not imply any commercial relationship with those manufacturers.

3. Purpose of This Website

This website exists to provide information about Wolentra's services, to allow potential customers to make contact and request quotations, and to provide general educational content on coffee machine care and maintenance.

The informational articles on this website are intended to be helpful and general in nature. They are written based on our experience and general knowledge in the field and should not be treated as a substitute for professional diagnosis of a specific machine fault. We make reasonable efforts to ensure accuracy but cannot account for the full range of machine variants, configurations, and fault conditions that exist in practice.

4. Links to Third-Party Websites

Where this website contains links to third-party websites (for example, links to regulatory bodies or consumer protection resources), these are provided for informational convenience only. We do not control those websites and do not endorse or take responsibility for their content, accuracy, or availability. Visiting a third-party website from a link on this site is at your own discretion.

5. Website Content and Accuracy

We make reasonable efforts to ensure that the content on this website is accurate and up to date. However, we do not warrant the completeness, accuracy, or suitability of information provided, and we are not liable for any loss or inconvenience arising from reliance on website content.

Pricing information is not displayed on this website as costs depend on the specific machine, fault, and parts required. Any indication of cost will only be provided as a formal quotation following an assessment.

6. Consumer Rights and Regulatory Framework

Our services to consumers are subject to applicable United Kingdom consumer protection legislation, including but not limited to:

• The Consumer Rights Act 2015
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• The Consumer Protection from Unfair Trading Regulations 2008

Nothing in our website content or contractual terms is intended to exclude or limit rights that consumers cannot waive under applicable law.

7. Data Protection

We are committed to handling personal data in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details of how we collect, use, and protect personal data, please see our Privacy Policy.

8. Complaints

If you have a complaint about our services or this website, please contact us directly in the first instance. We aim to acknowledge complaints within two working days and to resolve them within ten working days.

If you are a consumer and your complaint is not resolved to your satisfaction, you may be entitled to seek alternative dispute resolution (ADR) or to refer the matter to an appropriate regulatory body. The Citizens Advice consumer helpline (citizensadvice.org.uk) can provide guidance on your options.

9. Governing Law

This website and our services are governed by the laws of England and Wales. Any disputes arising in connection with this website or our services that are not resolved by agreement will be subject to the jurisdiction of the courts of England and Wales.

For customers based in Scotland or Northern Ireland, mandatory consumer protection rights under the applicable law of your jurisdiction are not affected by this clause.