Our Story
About Wolentra
A small, Cambridge-based team with a straightforward aim: repair coffee machines properly, explain what we find honestly, and stand behind the work we do.
Founded in Cambridge, 2014
Wolentra began as a practical response to a gap that Daniel Marsh noticed during his years working in commercial appliance repair. Customers with faulty espresso machines — both domestic and commercial — were frequently being told their machines were beyond economical repair, or were being quoted high prices for work that turned out to involve straightforward component replacement. Too often, good machines were being discarded unnecessarily.
In 2014, Daniel set up a small workshop in Cambridge and began taking in machines that had been rejected elsewhere. The approach was simple: open the machine, identify the actual fault, explain it clearly, and provide a fair price for the work involved. Word spread through the local community, and the workshop gradually grew from a one-person operation into a small specialist team.
We remain deliberately small. A larger operation would require different priorities — faster turnarounds, less documentation, more standardised processes. Our customers value the time we take to assess their machines properly and explain our findings in terms that make sense to a non-technical owner. Keeping the team tight allows us to maintain that standard.
Our Values
The principles that govern how we work — not as slogans, but as practical commitments that show up in every job we take on.
Precision
Every fault is diagnosed against measurable criteria — not guessed at. We record pressure readings, temperature values, and component test results before drawing any conclusion.
Transparency
We write down what we find and we share it with you before anything is repaired. The cost of the diagnostic assessment covers the findings report — it is not a commitment to any further expenditure.
Integrity
We do not recommend work that isn't warranted. If a machine is not worth repairing, we say so. If a simple adjustment solves the problem, we charge accordingly and do not inflate the scope of work.
Long-term Service
We aim for relationships with customers, not one-off transactions. Regular communication, consistent standards, and honest advice make it more likely that you'll return when you need us — and that suits us fine.
How Wolentra Has Developed
From a single-person workshop to a small specialist team, our growth has been gradual and deliberate.
Daniel Marsh opens a small repair workshop in Cambridge, initially working on domestic espresso machines for friends, family, and word-of-mouth referrals.
A Cambridge café approaches Wolentra for a scheduled servicing arrangement. This becomes the template for the commercial servicing structure still used today.
Claire Osei and Raj Patel join the workshop. The diagnostic reporting process is formalised and the written fault report becomes standard on all jobs.
The business moves to its current premises at 28 Shelly Row, Cambridge — providing more space for larger commercial machines and a dedicated testing area.
A milestone in the workshop's history. Emma Cole joins to manage customer communications and scheduling, allowing technicians to focus on technical work.
Wolentra marks a decade of service with over 1,400 machines repaired and a network of regular commercial customers across Cambridge and Cambridgeshire.